Livecare, a service of uLikeKorea Co., Ltd., establishes the following personal information processing guidelines in order to protect customers' personal information in accordance with Article 30 of the Personal Information Protection Act and to efficiently handle related grievances.

 

1. Purpose of processing personal information

Livecare processes personal information for the following purposes, and does not use it for purposes other than the following purposes.

 

-Confirmation of the customer's intention to join, identification and authentication according to the provision of services to customers, maintenance and management of membership, payment for goods or services, supply and delivery of goods or services, etc.

 

2. Collection items and collection method

① Required items: Device information (serial number, model name, device type, device token)

               Personal health and wellness information (body temperature, activity level, heart rate, oxygen saturation)

               Personal information (name, date of birth, email, phone number, password)

② Additional items: personal information (gender, emergency contact), camera function

③ Collection method: Automatic collection of personal health information through the terminal, personal information input through the app

 

3. Personal information processing and retention period

① Livecare processes and retains personal information within the period of retention and use of personal information agreed upon when collecting personal information from the information subject or retention and use of personal information in accordance with laws and regulations.

 

② Specific personal information retention period is as follows.

-Required items: From service start date to service withdrawal date

-Additional items: Until service use is completed

 

② However, in the case of personal health and wellness information, it can be used as research data for the Livecare service, and required items are retained for 1 year to prevent service-related disputes.

 

4. Matters concerning the provision of personal information to a third party

Livecare does not use the member's personal information to provide to or share with third parties.

 

5. Consignment of personal information processing

① Livecare does not entrust external companies with personal information processing for customer support and service provision.

② If the contents of the consignment business or the consignee change, we will immediately disclose it through this personal information processing policy.

 

6. Rights and obligations of the information subject and how to exercise the rights

The data subject can exercise the following personal information protection rights at any time with respect to Livecare.

1. Request to view personal information

2. Request for correction in case of errors

3. Request for deletion

4. Request to stop processing

 

7. Matters concerning the installation, operation and rejection of automatic personal information collection devices

Device information is used as a means to prevent duplicate registration without collecting direct personal identification information such as resident registration numbers. Livecare uses device information when customers directly sign up through Livecare exclusive APP after purchasing the Livecare. This information is inevitably used when using the service through the app.

 

8. Technical and administrative protection measures for personal information

Livecare takes the following technical and managerial measures to ensure stability so that personal information is not lost, stolen, leaked, altered or damaged in handling user's personal information.

① The company does its best to prevent leakage or damage of users' personal information from hacking or computer viruses.

② Employees dealing with personal information are minimized to the person in charge. Regular training on acquisition of new security technologies and obligations to protect personal information will be conducted, and administrative measures such as assigning a separate password will be conducted to manage access rights.

③ In principle, the ID and password used by the member are given according to the customer's intention. The company is not responsible for any problems that occur due to leakage of personal information such as ID and password due to personal carelessness of members, and for events that occur due to basic Internet risks. Please take special care not to leak personal information when logging in from a mobile device or a public PC with a security awareness of your password.

 

9. Personal information protection officer and contact information

Livecare is responsible for the handling of personal information, and designates the person in charge of personal information protection as follows for the handling of complaints and damage relief of the information subject related to the processing of personal information.

 

▶ Personal Information Protection Officer

• Name: chanmok Park

• Affiliation: Corporate Research and Development Center

• Position: Co-CEO

• Mail: chanmok@ulikekorea.com

 

10. Changes to the privacy policy

Livecare may change the privacy policy for the purpose of reflecting changes in laws or services. In such case, the changes will be posted, and the changed privacy policy will take effect 7 days from the date of posting.

-Date of announcement: January 22, 2021

-Effective date: January 29, 2021